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How We Handle Your Data and Account Policies

We keep your account data, payment records and session activity under clear policies you can actually read. Everything here applies to access via DANA, OVO or GoPay wallets in regions where local law permits, and you can contact us directly about any point on…

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fendi88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Availability of fendi88 depends on local law and eligible regions. We do not make claims about legality in any specific jurisdiction — access is your responsibility based on where you are. Our platform processes personal data you provide during account creation, wallet linking (DANA, OVO, GoPay)

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and identity checks. We store this data to operate your account, process transactions, prevent fraud and comply with applicable regulations. We collect device identifiers, IP addresses and session timestamps each time you connect. This information helps us detect unauthorised access and maintain continuity between your mobile
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browser and any saved session. We do not sell personal data to third parties for their own marketing. Cookies and similar technologies are used to remember your login state, language preference and last-visited lobby section. You can clear these from your device at any time, though
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doing so may require you to re-authenticate. For wallet-linked transactions through DANA, OVO or GoPay, we retain transaction references and amounts for the period required by applicable financial regulations. If you want to know what data we hold, request correction or ask for deletion, reach our
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support channel — details are in the contact section below. Requests are handled within a reasonable timeframe. We may retain certain records where a legal obligation requires it, and we will tell you if that applies to your request.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Reach Us About Any Legal or Data Query

Have a question about your rights, data access or account restrictions? We have specific channels for policy-related queries so your message lands with the right team rather than general support.

Live Chat — Policy Queue Open the chat widget from any page and select the policy or data category. Your message routes to the team that handles legal queries, not the general queue. Available around the clock so you can write whenever suits you.

Email — Data Requests Send your data access, correction or deletion request via the email address shown in your account settings under the legal tab. Include your registered username and wallet type (DANA, OVO or GoPay) so we can locate your records quickly.

In-App Account Menu Tap your profile icon on mobile, scroll to the legal section and submit a structured request form. The form pre-fills your account ID and lets you pick the type of query — data export, restriction appeal or cookie preference change.

DATA AND SECURITY HANDLING

How We Protect and Manage Your Information

Every policy detail below reflects how fendi88 actually operates day-to-day, not abstract commitments. We want you to understand the mechanics — what happens to your data, how long we keep it, and what you can do about it.

Encrypted Storage

Your personal details and wallet references sit behind encryption at rest and in transit. Even internal teams access records through role-limited permissions, so no single person sees your full profile without authorisation and an audit trail.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation patterns. You can disable non-essential cookies from your browser settings without losing core account functionality — only session persistence breaks.

Retention Periods

Transaction records tied to DANA, OVO or GoPay deposits stay on file for the duration required by financial regulation in applicable regions. Once that window closes, we anonymise or delete the records unless you have an open dispute.

Account Security Checks

If you log in from a new device or location, we trigger a verification step — usually an OTP sent to your registered number.

Requesting Your Data

You can ask for a copy of everything we hold on you. Submit the request via live chat or the in-app form.

Correction and Deletion

Spotted something wrong in your profile? Submit a correction request through the same channels. Deletion requests are honoured unless a regulatory hold applies. We confirm the outcome and explain any partial retention clearly in writing.

Common Questions About Our Legal Policies

Real questions from account holders about data, cookies, access restrictions and rights — answered without legal jargon. If yours is not covered here, reach us via the contact paths above.

We collect the name, phone number and email you enter during registration, plus any wallet identifiers when you link DANA, OVO or GoPay. Device type, IP address and session timestamps are logged automatically each time you connect.

Yes. Submit a data export request via live chat or the in-app legal form. We compile a structured file containing your identity details, transaction references and session history, then notify you when it is ready for download.

Wallet transaction references linked to DANA, OVO or GoPay remain stored for the period required by applicable financial regulations. After that window closes, records are anonymised or deleted unless you have an open dispute or enquiry.

No. We do not sell or share your personal data with third parties for their own promotional purposes. Data is shared only with payment processors to complete your transactions and with service providers operating under our instructions.

We use session cookies to maintain your login state and analytics cookies to monitor lobby navigation patterns. You can disable non-essential cookies in your browser settings without losing core account access — only persistent login convenience is affected.

Availability depends entirely on local law and eligible regions. We do not determine legality for you — it is your responsibility to confirm that accessing the platform complies with regulations where you are located before using any feature.

Contact us via live chat or email with your username and linked wallet type. We process deletion requests unless a regulatory retention obligation applies. If partial data must stay on file, we explain exactly what and why in our reply.

A verification step triggers — typically an OTP to your registered number. This protects your account against unauthorised access from unfamiliar devices. Once verified, the new device is recognised for future sessions until you clear cookies.

Absolutely. Submit a correction request through live chat or the in-app legal form. Include what needs changing and any supporting detail. We update the record and confirm the correction back to you in writing within a reasonable timeframe.

Start with our policy support queue — live chat or email. Explain your concern and the outcome you want. If we cannot resolve it to your satisfaction, we will inform you of any external channels available in your region for escalation.

How We Handle Your Data and Account Policies

Reach Us About Any Legal or Data Query

How We Protect and Manage Your Information

Common Questions About Our Legal Policies

01 What personal data does fendi88 collect when I create an account?

02 Can I find out exactly what data you hold on me?

03 How long do you keep my transaction records?

04 Do you share my data with other companies for marketing?

05 What cookies does the site use and can I turn them off?

06 Is access to fendi88 allowed in my region?

07 How do I request deletion of my account and personal data?

08 What happens if I log in from a new phone or browser?

09 Can I correct wrong information in my profile?

10 Who should I contact if I disagree with how my data is handled?

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