Password Reset
FAQ covers the standard OTP flow — tap recovery, receive code, set new password. If your phone number has changed and you cannot receive the OTP, that is when you message support with your ID ready.
Reference
FAQ — What You Need to Know
We keep this page updated with the real questions our account holders ask us every week. From DANA deposits to login recovery, find your answer here or reach our support team directly.
Account AccessPayment QuestionsWithdrawal HelpDevice LoginSupport Paths
QUICK ANSWERS
Three Things Asked Most Often
These three categories cover roughly eighty percent of what lands in our support inbox. We surface them here so you can skip the queue entirely.
Login and Recovery
If you lose access, tap the recovery link on the login screen.
Deposit Confirmation
After you send funds from your DANA, OVO or GoPay app to the account number shown on screen, confirm with your PIN inside the e-wallet.
Withdrawal Verification
First withdrawal from any account requires a one-time identity check. Upload the ID document we request, match the name to your registered wallet, and once approved…
FAQ VS LIVE CHAT
When to Use FAQ and When to Message Us
Some questions resolve faster here; others need a human. This breakdown helps you pick the right path without wasting time on either side.
Deposit Not Showing
The FAQ walks you through checking your e-wallet confirmation screen. But if the transaction shows complete on DANA or OVO yet your balance remains unchanged after a reasonable wait, live chat can trace it server-side.
Game Loading Issues
FAQ covers clearing cache and switching browsers. If Crash Skyrise Arena or another title still refuses to load after those steps, support checks provider-side status for your region specifically.
Withdrawal Delays
FAQ explains the verification requirement and typical processing behaviour. If your withdrawal has been pending well beyond normal and verification is already complete, live chat escalates it internally.
Account Locked
FAQ tells you common reasons — multiple failed login attempts, for example. Unlocking requires support to confirm your identity, so this scenario always ends with a live chat interaction.
Switching Devices
FAQ explains how sessions continue across mobile and desktop through your single login. If you see a device-conflict error that blocks access, support can clear the stale session from their dashboard.
Football Betting Questions
FAQ covers where to find Football Handicap Guide and Liga 1 markets inside the sportsbook tab. Specific settlement disputes on a completed match, however, require support review with the event ID.
How This FAQ Page Works for You
We built this FAQ section around what you actually ask — not generic filler. Every entry below comes from real conversations with our support team, covering account creation, deposit steps through DANA, OVO and GoPay, withdrawal verification, device switching, and how to reach us when something feels off. If your question involves a specific game like Crash Skyrise Arena or Fishing War
Arcade, or a particular payment method, you will find the relevant process spelled out plainly. We update these entries when our platform changes — if a new e-wallet option becomes available, or if we adjust how wallet verification works, the FAQ reflects that. Players in Bekasi and across Indonesia use this page as their first stop before contacting live chat. The structure
is simple: scan the question headings, tap the one that matches, and read a direct answer. No jargon walls, no redirects to a separate help centre. Where access depends on local law and eligible regions, we note that clearly so you know where you stand.
- DANA
- OVO
- GoPay
FAQ AT A GLANCE
Key Platform Facts for FAQ
3
E-wallet options (DANA, OVO, GoPay)
Mobile + Desktop
Device access supported
SSL
Connection encryption standard
Live Chat
Primary support channel
Frequently Asked Questions at fendi88
Below are the questions our support team hears most. Each answer is written to give you the concrete steps or facts without sending you elsewhere.
Open the deposit page from your account dashboard, select DANA as your method, and note the destination number shown. Switch to your DANA app, send the amount, confirm with your PIN, then return to fendi88 — your balance updates once DANA marks the transaction complete.
Yes. On the withdrawal page, pick OVO or GoPay and enter the registered number linked to your e-wallet. Ensure the name on your e-wallet matches your fendi88 account name — mismatches trigger a manual review that adds processing time.
First check your e-wallet transaction history to confirm the payment was completed. If it shows as sent and your fendi88 balance is still unchanged, screenshot the confirmation and send it to live chat. Our team traces the transaction server-side and credits your account once confirmed.
Tap the forgot-password link on the login screen. We send an OTP to the phone number you registered with. Enter the code, create a new password, and you are back in immediately. If your phone number has changed, contact support with your account details and ID for manual recovery.
Absolutely. Your login works across any browser — mobile or desktop. Sessions sync, so your balance and game history are the same everywhere. Just log in from the new device; no additional app or download required. One active session at a time keeps your account secure.
Your initial withdrawal requires a one-time identity check. Upload the requested document, make sure the name matches your registered wallet, and once our team approves it, that withdrawal processes. All future withdrawals skip this step and go through the standard flow.
Head to the sportsbook tab from the main lobby. Liga 1 and European league fixtures appear with available markets — handicap, over/under, match result. Tap any fixture to expand the full market list. Availability depends on local law and eligible regions.
RTP data shows only where the game provider builds it into the interface. For titles from Pragmatic Play or PG Soft that include an info panel inside the game, you can view it there. We do not display RTP externally or invent percentages — what the provider shows is what you see.
Refresh your browser or reopen the page. The system reconnects you to the same table and seat if the round is still in progress. If the round completed during your disconnection, the result is logged in your transaction history — check there to see the outcome and any credit applied.
Tap the live chat icon visible on every page — a support agent picks up the conversation directly. For issues that need attachments, like transaction screenshots or ID documents, use the email channel linked in your account dashboard. Both routes reach the same team.